1. No Refund Policy

At Hotdrop.ai, we do not offer refunds for any unused portion of your subscription or for unused credits. All sales are final. By subscribing to Hotdrop, you acknowledge and agree to this no-refund policy.

2. Cancellation

You may cancel your subscription at any time through your account settings. To cancel:

• Navigate to Settings in your Hotdrop account
• Go to the Billing section
• Select Cancel Subscription

Upon cancellation, your access to Hotdrop will continue until the end of your current billing period. You will not be charged for subsequent billing cycles. Any unused credits or time remaining on your subscription will not be refunded.

3. Exceptional Circumstances

In rare cases of extended service outages or significant changes to our service offering that materially affect your ability to use Hotdrop, we may consider providing:

• Account Credits: Additional credits added to your account to compensate for service disruptions
• Subscription Extensions: Extended access to your subscription period at no additional charge

These accommodations will be evaluated on a case-by-case basis at our sole discretion. To request consideration for exceptional circumstances, please contact our support team at support@hotdrop.ai.

4. Free Tier

Hotdrop offers a free tier that allows you to use the service with limited credits at no cost. The free tier:

• Does not require payment information to sign up
• Provides a set amount of credits to try Hotdrop's features
• Has no time limit or expiration
• Can be upgraded to a paid subscription at any time

When you upgrade from the free tier to a paid subscription, our standard no-refund policy applies to all paid services and credits purchased.

5. Billing Errors

If you believe you have been charged in error or notice an unexpected charge on your account, please contact our support team immediately at support@hotdrop.ai.

We will promptly investigate the issue. If we confirm that a billing error occurred, we will:

• Credit your account for the erroneous amount, or
• Issue a refund to your original payment method, as appropriate

Please report any billing discrepancies within 30 days of the charge appearing on your statement.

6. Credit Purchases

Hotdrop operates on a credit-based system. Credits purchased separately (outside of subscription plans) are non-refundable once purchased.

If you cancel your subscription, any remaining credits in your account will remain accessible and usable even after your subscription ends.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of Hotdrop after any changes to this Refund Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Refund Policy, please contact us:

Email: support@hotdrop.ai
Support: Available via the "Report an Issue" feature in the app